Frequently Asked Questions

If the item ordered is not the correct model, please email us at [email protected] with your order number, the model intended to be purchased and if possible, details on how the ordered item was placed incorrectly. This will help us continuously improve our website to give the best user experience.

If your order is placed before 17:30 (Monday-Friday) or before 12pm (Saturday) you will receive a dispatch confirmation the same day and this will contain your tracking link for next day delivery.

In the event of the address needing an update, please contact our team at [email protected] with your order number and the details to be updated.

If you purchased the Product directly on Haier Shop you are automatically registered for your 2 year warranty. Please retain proof of purchase.

If you experience an issue with your order or it arrives in a less than perfect condition, please contact our team at [email protected] with your order number, details of the issue and also a photo to show the difficulty faced. Our team will work hard to offer all available solutions and resolutions available.

If you are unsatisfied with your order, please contact [email protected] with your order reference and details of how the item does not meet expectation. 
We will then advise of the steps to return the order to us.

If something isn’t quite right with the order, please contact [email protected] with your order number and how we can help. Our team will work hard to resolve this promptly.

The delivery booking link will be sent by SMS and email within 1 working day of the order being placed.

If we can assist in the booking process, please contact [email protected] with your order number and how we can help.

Our courier will send tracking to you by email and SMS within 3 working days of the booked date. This will contain details of how to contact the courier to discuss any remaining queries. The courier will also send a 2 hour ETA on the evening before your visit allowing you to facilitate the drivers arrival.

Once tracking has been received from our courier, we recommend raising any feedback or instructions with the courier directly where access can be discussed and any requirements actioned by our courier.

The courier will require clear access to the delivery location and also require suitable parking space within a reasonable distance of your property. If you have selected any additional services (Installation and/or Recycling), the plug socket, waste pipe and fill pipe (without the use of extensions) must be accessible and free of obstruction with any appliance in situ being disconnected and unplugged 24 hours in advance of the visit.

Whilst we strive to provide an excellent service, if something is wrong with your delivery or item then please contact our website customer service team at [email protected] where we will endeavour to resolve any issues presented.