After your order has been processed, you will receive an email, SMS or phone call from our logistics partner, Product Care Group, directing you to the booking portal
Delivery is booked via the Product Care Group portal, and availability can be from 2-5 working days for UK mainland depending on courier availability and your preferred delivery date. For offshore deliveries, the lead-time may be up to 14 days.
Once the delivery arrives, please ensure you undertake to promptly check, as quickly as possible, that the delivery is correct and includes all and only the purchased products, and to notify us of any faulty products received or any discrepancy between the order and the goods actually received; failure to do so will infer that the products shall be deemed as accepted. In the event that the packaging or boxing of the products ordered by you reaches its destination visibly damaged, you are invited to refuse to accept the delivery from the carrier/courier or accept the delivery “with reservations”.
Free delivery for all appliances
Each delivery will include positioning, unpacking and packaging disposal.
Additional services - the customer must select these services when placing the order;
Installation cost is £9.99
Removal of old product and recycle/WEEE dispose is £19.99
Installation by Product;
WASHING MACHINES and DISHWASHERS:
Positioning of the product, checking its operation; connection to the water mains through existing pipework (must be within 1 metre of the appliance).
Positioning of the product and checking its operation
Positioning the product and connection to water mains through existing pipework where applicable.
WINE CELLARS AND FREEZERS:
Positioning the product
The connections can only be made on pre-existing systems/utilities that are perfectly functional and comply with the safety regulations. If there is a risk to safety, or damage being incurred, then the installation maybe be refused by the delivery technicians.
No changes are made to the furniture if the measurements do not correspond.
In any case, carpentry, plumbing or plant engineering works in general are excluded.
Please ensure there is clear access provided into the room of choice, taking into consideration the dimensions of your chosen appliance.
The Waste Electrical and Electronic Equipment (WEEE) Regulations 2013
We offer our customer the chance to recycle their old appliances when purchasing a new item from us aligning with the WEEE Regulations 2013.
By purchasing an EEE (Electrical and Electronic Equipment), the equivalent WEEE collection service (recycle option at checkout) can be requested at the time of purchase.
The equivalent WEEE collection service (recycle option at checkout) takes place at the same time as the delivery of the new EEE.