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NEW Product Safety Notice
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  3. Product Safety Issue

Product Safety Issue

We have recently identified a product safety issue that affects our built-in heat pump tumble dryers. The issue relates to manufacturing variations which can result in the product catching fire when it is in use.

If you purchased a specific model of built-in heat pump tumble dryer between 2019 and 2024 you are advised to URGENTLY check if your appliance is at risk using the 16-digit serial number checker (link below). We take consumer safety very seriously and want to reduce any product safety risks to a minimum. Therefore, we would like to carry out an in-home modification to rectify the issue. This would require a service engineer to attend your home, free of charge. If your appliance is at risk, you should immediately STOP using and unplug the appliance.

If your appliance is confirmed as one of those affected, you will be asked to complete some further information, and we will be in touch to organise an appropriate and convenient time to visit to carry out the modification on your appliance

Haier models:

- 31900550 HDB4 H7A2TBERX80

- 31900541 HDBI H7A2TBEX-80

Check My Appliance
CANDY HOOVER GROUP S.r.I. - Sole Shareholder - REGISTERED OFFICE: Via Comolli, 16 - 20861 Brugherio (MB) - Italy - ADMINISTRATIVE OFFICES: Via Privata Eden Fumagalli snc – 20861 Brugherio (MB) and Via Trento n. 20/A-22 - 20871 Vimercate (MB) - Italy - Tel.: +39 039 2086 1 - Fax: +39 039 2086 237 - Share capital €35,000,000.00 fully paid up - Tax code and registration number in the Companies Register of Milan-Monza-Brianza-Lodi 04666310158 - VAT number 00786860965 - REA (economic and administrative index) number: MB-1033934 - Authorisation no. IT AEOF 211870 - Company subject to management and coordination by Candy S.p.A.
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CANDY HOOVER GROUP S.r.I. - Sole Shareholder - REGISTERED OFFICE: Via Comolli, 16 - 20861 Brugherio (MB) - Italy - ADMINISTRATIVE OFFICES: Via Privata Eden Fumagalli snc – 20861 Brugherio (MB) and Via Trento n. 20/A-22 - 20871 Vimercate (MB) - Italy - Tel.: +39 039 2086 1 - Fax: +39 039 2086 237 - Share capital €35,000,000.00 fully paid up - Tax code and registration number in the Companies Register of Milan-Monza-Brianza-Lodi 04666310158 - VAT number 00786860965 - REA (economic and administrative index) number: MB-1033934 - Authorisation no. IT AEOF 211870 - Company subject to management and coordination by Candy S.p.A.